Doesn't connect to AirVantage

mangOH Red
1

I’ve run through the :mangOH® Red Getting Started Guide (non-Octave)" tutorial exactly, but it doesn’t seem to be communicating to the redCloud. Here are the particulars:
root@swi-mdm9x15:~# cm data
Index: 1
APN: internet.sierrawireless.com
PDP Type: IPV4
Connected: no
root@swi-mdm9x15:~# cm data connect
Setting up profile 1
Connecting … failed
Sun Jan 6 17:33:02 UTC 1980 - Connection Failure: LE_FAULT
root@swi-mdm9x15:~# cm radio
Power: ON
Current Network Operator:
Current RAT: Module not registered on network, RAT not available
Status: Not registered and not currently searching for new operator (LE_MRC_REG_NONE)
Signal: No signal strength (0)
PS: Packet Switched Unknown state (LE_MRC_REG_UNKNOWN)

Why is the module not registered on network?
Also, on the AirVantage Platform dashboard, the IMEI/ESN number is completely different from the IMEI number I entered. Isn’t it supposed to be the same, or is this something different?

2

What do you mean the IMEI/ESN is different? Could you please elaborate?
@jbartol

3

Here’s what the device reports for the IMEI and is what I entered when registering the device in AirVantage:
root@swi-mdm9x15:~# cm info
Device: WP7502
IMEI: 357851070003871
IMEISV: 30
FSN: P3653300180703
Firmware Version: SWI9X15Y_07.14.01.00 595652d jenkins 2018/10/26 08:34:29
Bootloader Version: SWI9X15Y_07.14.01.00 595652d jenkins 2018/10/26 08:48:35
MCU Version: 002.004
PRI Part Number (PN): 9906352
PRI Revision: 01.05
Carrier PRI Name: GENERIC
Carrier PRI Revision: 001.042_000
SKU: 1103114
Last Reset Cause: Unknown
Resets Count: Expected: 0 Unexpected: 0

And here is what the AirVantage Platform dashboard reports:
IMEI/ESN 222013094589948

Isn’t the IMEI from the device and the IMEI/ESN in AirVantage supposed to be the same? I’m just wondering if this has anything to do with my connection problem.

4

It supposed to be the same…
Did you enter your module IMEI while registering?

5

Seems like you entered your IMSI and not your IMEI…

6

No, I’m sure I entered the correct IMEI number, besides the IMSI doesn’t match up either. 208240001328851 vs. 222013094589948.

7

Do I terminate the device in AirVantage and start over? I get the following warning before actually going through with it:

Danger zone

You are about to terminate mangOH 89332401000004679250 . Termination is irreversible and will render your System permanently unusable. This operation is going to attempt to terminate the Subscription 89332401000004679250. There is no undo. Do you really want to terminate mangOH 89332401000004679250 ?

Note that depending on contract, fees may be applied.

8

Is this the first time you have registered a unit? @jbartol can you work this user?

9

Yes, it is the first time I have registered a unit.

10

Yes, I don’t know why it came out differently. I would need to terminate the unit before re-registering. Is it okay to do this, or will I run into other issues as well?

11

jbartol here - let me check this out first.