Cannot activate device on Octave

I have two MangOH yellow devices that I am trying activate on Octave (Sierra Wireless). I have followed the MangOH yellow getting started guide. I have been trying to activate them for two days now, but I just keep getting this message on Octave:

Trying to activate the device for 2 days.
Your device seems to have trouble connecting. Ensure the device is in a good network coverage area and reboot it.

Anyone know what could be causing this?

When I use the cm radio command I get this:
Power: ON
Current Network Operator: Sierra Wireless
Current RAT: LTE network (LE_MRC_RAT_LTE)
Status: Registered to a roaming network (LE_MRC_REG_ROAMING)
Signal: Strong signal strength (4)
PS: Packet Switched Registered, home network (LE_MRC_REG_HOME)

I found a solution. I needed to update the firmware on the board.