# Unable to retrive the mangoh green WP7603

**URL:** <https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869>\
**Category:** mangOH Green\
**Created:** [August 28, 2018, 4:42pm UTC](https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869 "2018-08-28T16:42:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hposhtiw](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@hposhtiw](https://mangoh.discourse.group/u/hposhtiw)\
**Post date:** [August 28, 2018, 4:42pm UTC](https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869/1 "2018-08-28T16:42:17Z")

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![image](https://us1.discourse-cdn.com/flex016/uploads/mangoh/original/1X/55fa790b431f92a30aa2837fa020837d90df88ec.png)

I installed the windows USB driver for 7603 and then firmware for 7603 but it is not working. I cannot even ping to the 192.168.2.2

how do I recover my board?

I had this working all the way for last 6 months and now, I cannot talk to it. Any sugggestions?

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**Author:** ![asyal](https://sea2.discourse-cdn.com/flex016/user_avatar/mangoh.discourse.group/asyal/32/78_2.png) [@asyal](https://mangoh.discourse.group/u/asyal)\
**Post date:** [August 28, 2018, 5:13pm UTC](https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869/2 "2018-08-28T17:13:15Z")

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Can you pull up pin 7 of SW401 up and redo firmware upload?

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**Author:** ![hposhtiw](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@hposhtiw](https://mangoh.discourse.group/u/hposhtiw)\
**Post date:** [August 28, 2018, 5:48pm UTC](https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869/3 "2018-08-28T17:48:25Z")

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I was able to bring it up and ping 192.168.2.2 on other windows machine. The other windows machine doesn’t have vm, hence cannot use it. but on the original machine, I removed/installed driver multiple times but it is not letting the ping to 192.168.2.2 successfull or it is not allowing to upgrade firmware either.

Don’t know how to go from there.

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**Author:** ![asyal](https://sea2.discourse-cdn.com/flex016/user_avatar/mangoh.discourse.group/asyal/32/78_2.png) [@asyal](https://mangoh.discourse.group/u/asyal)\
**Post date:** [August 28, 2018, 7:51pm UTC](https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869/4 "2018-08-28T19:51:55Z")

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Where did you get your module from? Was it PRI’ed for ATT?

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**Author:** ![hposhtiw](https://avatars.discourse-cdn.com/v4/letter/h/a88e4f/32.png) [@hposhtiw](https://mangoh.discourse.group/u/hposhtiw)\
**Post date:** [August 28, 2018, 8:04pm UTC](https://mangoh.discourse.group/t/unable-to-retrive-the-mangoh-green-wp7603/1869/5 "2018-08-28T20:04:14Z")

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What is PRI’ed ? I got it from Sierra wireless vendor, it has ATT simcard hence flashed the firmware for ATT.