# OCTAVE trial account with Mango Yellow
**URL:** https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938
**Category:** Uncategorized
**Created:** [September 26, 2019, 1:14pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938 "2019-09-26T13:14:59Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Larumbe2019](https://mangoh.discourse.group/u/Larumbe2019)
#### Post date: [September 26, 2019, 1:14pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/1 "2019-09-26T13:14:59Z")
Hello
I have my new MangOH Yellow and I excited to test it with Octave.
I have followed MangOH getting started guide.
They ask me to go to ( [bk.sierrawireless.io](http://bk.sierrawireless.io)) and click on I NEED AN ACCOUNT
Then I have filled the form but I don´t find the option for “ I need an account “ or for Free Trial Octave Account in the below link
[[https://www.sierrawireless.com/octave/apply/](https://www.sierrawireless.com/octave/apply/)]
Thanks
Isabel
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### Author:  [@asyal](https://mangoh.discourse.group/u/asyal)
#### Post date: [September 26, 2019, 5:15pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/2 "2019-09-26T17:15:09Z")
For the giveaway unit, please use your email. Your account was already created.
Just reset the password
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### Author:  [@Larumbe2019](https://mangoh.discourse.group/u/Larumbe2019)
#### Post date: [September 30, 2019, 6:27am UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/3 "2019-09-30T06:27:58Z")
Hello Asyal
No, I don´t get the account with my mail. I reset the password. I received the mail to reset it but then when trying the new password I receveid this message " You do not have an Octave account yet. You can apply for an account by [filling this form](https://www.sierrawireless.com/octave/apply/)."
Isabel
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### Author:  [@Larumbe2019](https://mangoh.discourse.group/u/Larumbe2019)
#### Post date: [October 2, 2019, 3:25pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/4 "2019-10-02T15:25:05Z")
Hello Ashish
I have reset the passweord but I don´t have access to Octave trial account.
Isabel
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### Author:  [@asyal](https://mangoh.discourse.group/u/asyal)
#### Post date: [October 2, 2019, 3:53pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/5 "2019-10-02T15:53:43Z")
Can you paste your error message?
@dlahay
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### Author:  [@awneil](https://mangoh.discourse.group/u/awneil)
#### Post date: [October 2, 2019, 4:17pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/6 "2019-10-02T16:17:26Z")
> [@Larumbe2019](#):
>
> They ask me to go to ( [bk.sierrawireless.io](http://bk.sierrawireless.io)) and click on I NEED AN ACCOUNT
When I go there, I also see no ‘I NEED AN ACCOUNT’ option - just a login page:
My usual practice is to create a specific email address for that login.
If I do that, the email gets me to the password prompt, but then the ‘Forgot Password’ link says it’s sent a reset message - but it doesn’t.
If I use my “correspondence” email address, the reset does work and I can log in.
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### Author:  [@asyal](https://mangoh.discourse.group/u/asyal)
#### Post date: [October 2, 2019, 4:39pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/7 "2019-10-02T16:39:46Z")
> [@awneil](#):
>
> mail gets me to the password prompt, but then the ‘Forgot Password’ link says it’s sent a reset message - but it doesn’t.
>
> If I use my “correspondence” email address, the reset does work and I can log in.
We used the email address provided by you when you applied for the giveaway units. Can you try that please?
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### Author:  [@awneil](https://mangoh.discourse.group/u/awneil)
#### Post date: [October 2, 2019, 4:49pm UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/8 "2019-10-02T16:49:35Z")
Yes - that’s the "correspondence” email address.
🙂
but then the device registration seems incomplete:
[https://mangoh.discourse.group/t/octave-register-mangoh-yellow/2956/3](https://mangoh.discourse.group/t/octave-register-mangoh-yellow/2956/3)
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### Author:  [@dlahay](https://mangoh.discourse.group/u/dlahay)
#### Post date: [October 3, 2019, 12:37am UTC](https://mangoh.discourse.group/t/octave-trial-account-with-mango-yellow/2938/9 "2019-10-03T00:37:58Z")
Hi Isabel, I don’t see your account created yet. I can see your mangOH registered in your company account but you are missing as a user.
I will complete your registration tomorrow and let you know when done.
Sorry for that, Regards,