# Airvantage cloud connect to AWS Kinesis

**URL:** <https://mangoh.discourse.group/t/airvantage-cloud-connect-to-aws-kinesis/1083>\
**Category:** mangOH Green\
**Created:** [January 16, 2018, 7:19am UTC](https://mangoh.discourse.group/t/airvantage-cloud-connect-to-aws-kinesis/1083 "2018-01-16T07:19:08Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![ltcong.iot](https://avatars.discourse-cdn.com/v4/letter/l/bbce88/32.png) [@ltcong.iot](https://mangoh.discourse.group/u/ltcong.iot)\
**Post date:** [January 16, 2018, 7:19am UTC](https://mangoh.discourse.group/t/airvantage-cloud-connect-to-aws-kinesis/1083/1 "2018-01-16T07:19:08Z")

</div>

I’m following [How to use the Kinesis Connector](https://doc.airvantage.net/av/howto/cloud/kinesis_howto/) to connect Airvantage cloud to AWS but I have some problems in step 3, I can’t login to Request Support by my account.  
Please help me to solve this problem.  
Thanks.

---

<div class="post-metadata">

**Author:** ![dfrey](https://sea2.discourse-cdn.com/flex016/user_avatar/mangoh.discourse.group/dfrey/32/303_2.png) [@dfrey](https://mangoh.discourse.group/u/dfrey)\
**Post date:** [January 18, 2018, 4:10pm UTC](https://mangoh.discourse.group/t/airvantage-cloud-connect-to-aws-kinesis/1083/2 "2018-01-18T16:10:20Z")

</div>

I checked with someone in the AirVantage team and they said that the support team can only be contacted by commercial customers of AirVantage. The AirVantage team will be updating the howto document to reflect that restriction.

---

<div class="post-metadata">

**Author:** ![mohamid](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mohamid](https://mangoh.discourse.group/u/mohamid)\
**Post date:** [January 18, 2018, 11:46pm UTC](https://mangoh.discourse.group/t/airvantage-cloud-connect-to-aws-kinesis/1083/3 "2018-01-18T23:46:33Z")

</div>

I concur with David. SW customer support team was pretty useless. After a weeks of internal to and froing I was told I couldn’t do it without a commercial agreement. I don’t want to be locked into a commercial commitment while I’m doing a PoC. I decided to bypass Airvantage altogether and work out how to connect to AWS directly.

---

<div class="post-metadata">

**Author:** ![dfrey](https://sea2.discourse-cdn.com/flex016/user_avatar/mangoh.discourse.group/dfrey/32/303_2.png) [@dfrey](https://mangoh.discourse.group/u/dfrey)\
**Post date:** [January 18, 2018, 11:53pm UTC](https://mangoh.discourse.group/t/airvantage-cloud-connect-to-aws-kinesis/1083/4 "2018-01-18T23:53:02Z")

</div>

Thanks for your comment Mohamid. I will pass that feedback along.